POLICIES/RULES

Thank you for choosing Boise K9 Fitness and Rehab. Since we share our space, please respect our neighbors, our facility, and other clients by complying with the policies below.  If you have questions about any of these policies or rules, please contact us.

Overall Policies

  • Owners must have full control of dog(s) at all times, within the facility and parking lot

  • NO flexi-leads (extendable leashes).

  • Dogs in play groups must be up to date on all vaccinations, unless medically excused

  • Please make us aware if your dog has aggression issues with people or other dogs in advance

  • Females in heat cannot attend events or group play

  • Smoking in the facility is prohibited

  • Payment is due at the time of the appointment/class; we accept cash, checks, and all major credit cards

  • Please pick up after your dogs!  We have a potty station at the front and back of the building with complimentary poop bags.

Pool Policies

  • Do not feed your dog within at least 4 hours of swimming & be sure to potty your dog before any swim sessions

  • Please brush your dog before coming to swim

  • No one under 18 years old allowed in the pool; Children above the age of 12 are allowed on the dock with supervision.

  • Owners assisting in the pool do so at their own risk

  • If your dog is sick or has loose stool, please do not attend swim sessions

  • In the event your dog has a bowel movement in the pool, we reserve the right to charge a fee of $200

  • In the event your dog has a bowel movement or urinates on the dock, we reserve the right to charge a fee of $20

Open Gym Space Policies

  • In the event your dog has a bowel movement or urinates on the field, we reserve the right to charge a fee of $20

  • Please no “crumbly” treats & take out any cookies or treats you brings in

  • No excessive throwing treats or cookies on the floor.

  • Clean shoes only.  Athletic shoes please.

  • Dogs must be leashed or crated and under owner’s control at all times – entering/exiting the space

  • Please be respectful of the flooring, equipment and other students training.  A positive experience for you and your dog is our first priority

Class Policies

  • Payment is due at the time of registration.  Your spot will not be held until payment is made.

  • You are responsible for making it to your scheduled class.  If you miss a class, there are no refunds and make-ups for any missed classes are at the discretion of the instructor.

Cancellation Policy

  • We require a minimum of 4-hour notice if you cancel your appointment/session, otherwise you forfeit the cost of your session.

Refunds

  • Customer requested refunds for pre-paid packages will be given at Boise K9 Fitness and Rehab’s discretion. A $25.00 processing fee will be deducted from the refund amount.

  • There will be a $35.00 charge for checks submitted with insufficient funds.

Weather

  • In the event of extreme weather (snow, ice, heat, etc), Boise K9 Fitness and Rehab will make a decision to open, or remain open, as soon as possible.  We will communicate closures via phone or email (if you are scheduled for an appointment or class that day) or affiliated FaceBook pages.  Any classes Boise K9 Fitness and Rehab cancels due to weather will be added to the end of the current class series.  If Boise K9 Fitness and Rehab does not close and you decide not to come to your class or appointment, then the normal cancellation fees apply.

Pet Loss and Grief Group

  • We understand every person grieves differently; however, we want this to be a safe space for all those pet parents who have grieved, are grieving, or preparing to grieve. There will be zero tolerance to rude, hurtful, or otherwise judgmental comments regarding a pet parents’ decision for medical care, style of raising their pet, or any type of negativity towards others who are grieving.